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If you send us an email, it will be processed as follows:

Process flow of the handling of e-mails of Taipei Customs.


Per the Administrative Procedure Act, your email may not be accepted and handled where:

  • it gives no concrete substance or does not give true email address, contact number or name,
  • it is a repeat email of the same matter which has been appropriately dealt with and clearly answered, or
  • it is sent to a authority which have no jurisdiction over your issue and is found to have filed to multiple authorities regarding the same matter.



Issued:Information Management Office Release date:2023-08-25