Overview of the Secretariat

Public Relations & Delegation Reception

• Provide timely information on Customs regulations, activities, and official announcements.

• Coordinate reception arrangements and itineraries for visiting government agencies, educational institutions, organizations, and foreign delegations.

Public Services & Complaint Handling

• Operate the Customs Service Center to provide consultation and inquiry services.

• Handle complaints, petitions, and inquiries from businesses and the general public.

Treasury & Tax Refund Administration

• Administer the disbursement of general tax refunds and Treasury checks.

• Process the return of deposits, security deposits, and guarantees.

General Affairs & Facility Management

• Oversee the planning, maintenance, and management of office facilities.

• Maintain a clean, safe, and orderly working environment to support efficient administrative operations.