Keelung Customs (KLC) stated that foreign crew members are allowed to apply for value-added tax (VAT) refund after making purchases at certain stores in the Republic of China (ROC). They can choose either KIOSK, an E-VAT refund machine, or the VAT refund service counter to apply for small-amount refund in cash, as a check, or on credit cards.

KLC further explained that KIOSK at Keelung Port is only available at certain period of time in accordance with passenger cruises operation. In light of the fact that foreign crew members, not having regular work hours, might miss the certain period of time to apply for and receive tax refund, KLC implemented a new policy for their convenience. Foreign crew members are allowed to apply for manual tax refund directly at the customs offices and submit tax refund application documents near the wharves where the cruises dock. Customs officers have to check and examine the goods according to the Application Form for VAT Refunds. As long as the goods match the application form, officers will fax the documents to Chunghwa Telecom, the civil-run company that is responsible for the following procedure.

KLC calls on shipping lines and shipping agents to disseminate this new policy. For more information, please visit https://www.taxrefund.net.tw/ttr/?lang=en_US or contact Warehouse Division, KLC at (02)24202951 ext. 1231.