My friend sent a package to me from the United States 20 days ago and has not received it yet. Please help to find out the reason.

1. International express mail, international parcel mail and international registered mail are controlled by computer barcodes, so please find out the barcode number of the imported parcel first and directly use the website of Chunghwa Post Co., Ltd. (http://www.post.gov .tw) Enter the barcode number to find out the current location and processing status of the package.
2. You can also use the telephone to inquire. The telephone number is as follows: (04)23015110 extension 576, 578 (only the mailing address is imported from Taichung, Changhua, and Nantou).

Contact point：Taichung Postal affairs Subsection, Import Section I, Clearance Division I
TEL：(04) 23010208
Office hours：Monday ~ Friday  8:30-12:30  13:00-17:00