If you have any questions, please call 0800-005-055 for the toll-free voice inquiry system of the Customs Administration. This is the directory of the inquiry system.
After calling 0800-005-055,
- For General Functions, press 1.
- For Tariff Information, press 1.
- For Exchange Rate, press 2.
- For Tax Refund, press 3.
- Press 0 to speak to an operator.
- For Air Transport Related Affairs, press 2.
- To contact Taipei Customs, press 1.
- To contact Clearance Division I, press 1.
- Press 0 to speak to an operator.
- To contact Kaohsiung Customs, press 2.
- To contact Taipei Customs, press 1.
- For Ocean Shipment Related Affairs, press 3.
- To contact Keelung Customs, press 1.
- To contact Taoyuan Branch, press 1.
- To contact Wudu Branch, press 2.
- To contact Bali Branch, press 3.
- To contact Hualien Branch, press 4.
- To contact Taichung Customs, press 2.
- To contact Clearance Division I, press 1.
- To contact Clearance Division II, press 2.
- Press 0 to speak to an operator.
- To contact Keelung Customs, press 1.
- For Passengers Related Affairs, press 4.
- To contact Taoyuan International Airport, press 1.
- To find Terminal 1, press 1.
- To find Terminal 2, press 2.
- To find Songshan Branch, press 3.
- To contact Taoyuan International Airport, press 1.
- Press 0 to speak to an operator.
- To contact Kaohsiung International Airport, press 2.
- To contact Taichung Customs, press 3.
- To contact Taichung International Airport, press 1.
- Press 0 to speak to an operator.
- To contact Keelung Customs, press 4.
- Press 5 To inquire about Postal & General Affairs, press 5. (You will automatically be transferred to your local Customs office.)
- To report smuggling, press 6.
- To contact Customs Administration, press 1.
- To contact Keelung Customs, press 2. (Available 24 hours a day)
- To contact Taipei Customs, press 3. (Available 24 hours a day)
- To contact Taichung Customs, press 4. (Available 24 hours a day)
- To contact Kaohsiung Customs, press 5. (Available 24 hours a day)